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Listen Show PodCast
Journey management and driving business results with Mark Smith and Raymond Gerber, Institute for Journey Management
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Introducing The Jordan Harbinger Show
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Always-on collaboration between AI and marketing with Devin Knysz, Salesforce
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Making frictionless payments a reality with Peter Galvin, NMI
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Managing your brand reputation in real-time with Jeff Hahn, Hahn Agency
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Navigating Build vs. Buy with Luv Kapur, Bit
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Doing Gen Z marketing right with Smita Wadhawan, Constant Contact
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Building marketing strategy when change is the constant with Heidi Bullock, Tealium
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Unlocking sustainable growth using AI with Bryan Gernert, Resonate
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Taking ROI models from confusion to clarity with Carlos Manalo, The Office of Experience
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Creating a winning personalization and testing approach with Muqtadaa Miandara, Upbound Grou
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Focusing on the marketing that matters with Tara Corey, Optimizely
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Delivering meaningful experiences and business value with Rupali Jain and Kevin Li, Optimizely
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Using AI to see video content with Meenal Nalwaya, Reka
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Automation and innovation with Karthik Ramakrishnan, Tapestry
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Chasing perfection when agility is what's needed with Tom Schmitt, CEO of Radial
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The mindset shift needed for AI integration success with Rafael Flores, Treasure Data
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The marketing jobs market and AI's role in the job search with Sue Keith, Landrum Talent Solutions
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Growing sales in uncertain times with Chris Cubba, Snipp
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How AI is changing the search experience and what to do about it with Sean King, Chief Revenue Officer at Veritone
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Consumer confidence...and caution...with Eric Miao, Attentive
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Social commerce and the customer journey with Janna Navarro, Wpromote
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Building loyalty across different generations of travelers with Jeff Zotara, arrivia
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Agentic AI in retail with Dan Russotto, Furniture.com
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Making the most of peak season with Helaine Rich, ePost
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Building stronger customer relationships using AI with Noah Zamansky, Stitch Fix
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Composable Customer Data Platforms with Tejas Manohar, Hightouch
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Building trust while building a brand with Meika Hollender, Nara Organics
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Understanding customers by simulating them first with Mike Taylor, AskRally
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Streamlining brand partnerships with Alan Gould, Mutual Markets
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Increasing speed to insights with Sid Banerjee, Medallia
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Keeping up with e-commerce evolution with Lena Moriarty, eTail and Worldwide Business Research
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Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics
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Compounding returns on your marketing campaigns with Chris O'Neill, GrowthLoop
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Making accessibility a priority with Make Paciello, AudioEye
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Empowering Employees to Lead Meaningful Change from Within with Steven Malony, CEO of Belkin
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The state of CX and the value of hyperpersonalization with Adrian Swinscoe, Punk CX Podcast
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How commerce media is changing advertising with Eric Brackmann, Koddi
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Building ROI in the Creator Economy with Brit Starr, CreatorIQ
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Building more connected digital experiences with Eric Stine, CEO of Sitecore
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What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo
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Delivering personalization at scale with Yaniv Navot, Mastercard
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How AI and Deep Learning is affecting advertising with Jaysen Gillespie, RTB House
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What it takes to keep customers loyal with Anna Convery, Verint
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No-Code as a Strategic Weapon, with Aytekin Tank, Jotform
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Winning and retaining the distracted consumer with Kelsey Chickering, Forrester
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Being real about synthetic personas with Narek Vandanyan, Prelaunch
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Staying customer-centric in the race to adopt agentic AI with Stephanie Liu, Forrester
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Building the total experience for customers with AJ Joplin, Forrester
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The network effect on CX of AI plus employees with Jay Pattisall, Forrester
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Why Trust Is a Strategy, Not a Sentiment with Dana Bodine, Trustpilot
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What's your plan for Q5 this year, with Xavier de Baillenx from Ramdam
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Optimizing the post-click customer experience with Riikka Söderlund, Katana Cloud Inventory
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The lifetime value of milliseconds in the customer experience with Jaxon Repp, Harper
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Gaining agility and results with composable CMS, with Mark Wheeler from Storyblok
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Focusing on long-term customer value using next best action with Tine Van Calster, Telenet
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Building a culture of agility with Eugenie Lamprecht, Reka
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Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank
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Customer Experience Design using Generative AI, with Tara DeZao, Pega
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Autonomous innovation using predictable AI agents with Peter van der Putten, Pega
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Using AI in UX research, design, and testing with Jason Bowman, The Office of Experience
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The founder of Reebok and CEO of Syntilay talk about AI-generated product design
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Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions
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Consequential AI and customer loyalty with Raj De Datta, CEO of Bloomreach
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Building a cohesive brand while personalizing every message with Emily Ward, Turnitin
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Agile is about more than velocity, with Gabrielle Wieczorek
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Growing a brand by focusing on the details that matter with Dominic Minogue, Dirty Water
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AI gains emotional intelligence with Joshua Goldberg, Zenapse
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Why thought leadership is more important than ever with Benjamin Shapiro, host of the MarTech Podcast
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The consumer is no longer navigating the map—they are the map, with Ken Hughes, the King of CX
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Being true to customers and your values with Phyllis Rothschild, CMO at Pete & Gerrys
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The continued evolution of e-commerce with Eitan Koter, Vimmi
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Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco
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What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section
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Going national while staying true to your local roots with Jay Rushin, H&H Bagels
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#670: Embracing Chaos to Get Better Results with Mark DeCarlo
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It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella
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The Five Levels of AI with Courtney Baker, Knownwell
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The Evolving Role of Visual Data in Construction with Marca Armstrong, Sensera
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Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services
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Developing strategies that cut through the omnichannel noise, with Arianna Vogel, Foursquare
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#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL
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AI in retail marketing with Uldis Baumerts, Bryj
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Making your returns strategy a competitive advantage with Sylvia Ng, ReturnBear
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Creating a world-class student experience with Mike Milliron, IMG Academy
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Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics
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The current state of the job market with Sue Keith, Landrum Talent Solutions
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Winning retail by reducing customer frustration with Jean-Christophe Pitié, ContentSquare
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Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia
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Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One
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AI and Automation in the supply chain with Nick Stuart, RSM
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Translating research into cross-functional strategic change with Adam Hagerman, Indeed
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Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics
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The power of multimodal AI with Dani Yogatama, Reka
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AI and in-house creative teams with Jen Rapp, Superside
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Maximizing your ad spend with Matt Wasserlauf, Blockboard
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How to look at ROAS with Mitsu Kikuchi and Rocco Baldasarre of Shirofune
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Breaking down silos between paid and organic search with Matt Shenton, Croud
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Achieving retail media success with Ben Dutter, Power Digital
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AI in e-commerce with Oren Inditzky, Wix
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